Privacy Policy

Last Updated: 27 November 2025

KSOUQ operates this website and provides all products, features, tools, and related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, create an account, or communicate with us.

By accessing or using our Services, you agree that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

A. Contact Information

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

B. Payment & Transaction Information

  • Payment method (e.g., credit/debit card details)

  • Order details

  • Billing confirmations

(Note: Payment processing is handled securely by Shopify.)

C. Account Information

  • Username and password

  • Saved preferences

D. Device & Usage Information

  • IP address

  • Browser type

  • Device details

  • Pages you view, click activity, and time spent

E. Communication Information

  • Messages you send us

  • Customer support inquiries

2. How We Collect Information

We collect information through:

  • Direct Input when you create an account, contact us, or make a purchase

  • Automatic Tracking through cookies and analytic tools

  • Third-party partners such as payment gateways

  • Shopify, our e-commerce platform

3. How We Use Your Information

We use your personal information to:

A. Provide & Improve Our Services

  • Process orders and payments

  • Deliver your products

  • Manage your account

  • Save your cart, wishlist, and preferences

  • Improve website performance

B. Customer Support

  • Respond to queries

  • Resolve issues

  • Manage returns & exchanges

C. Marketing & Advertising

  • Send promotional emails/SMS (optional)

  • Show relevant product recommendations

D. Fraud & Security

  • Detect suspicious activity

  • Keep your account secure

E. Legal Requirements

  • Comply with applicable laws

  • Respond to legal requests

4. How We Share Your Information

We may share your information with:

A. Shopify (Hosting Partner)

Shopify hosts our website and processes your data to operate the Services.
Their privacy policy applies as well: Shopify Consumer Privacy Policy

B. Service Providers

  • Delivery companies

  • Payment gateways

  • Email/SMS service providers

  • IT & analytics partners

C. Business Partners

Marketing services or ad platforms (if any).

D. Legal & Security Purposes

If required by law, government requests, or fraud prevention.

We DO NOT sell your personal information.

5. Children’s Privacy

KSOUQ does not knowingly collect information from individuals under 18. If you are a parent and believe your child has provided data, please contact us to request removal.

6. Security & Data Retention

We use reasonable safeguards to protect your data. However, no method of transmission is 100% secure.

We retain information only as long as required for:

  • Processing orders

  • Maintaining your account

  • Legal obligations

  • Resolving disputes

7. Your Rights

Depending on your region, you may have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion

  • Opt-out of marketing

  • Request a copy of your information

You can contact us anytime to exercise these rights.

8. Cookies

We use cookies to:

  • Remember your preferences

  • Improve website performance

  • Provide a smoother shopping experience

You can disable cookies through your browser settings.

9. International Transfers

Your information may be stored or processed outside your country, depending on Shopify’s infrastructure and our service partners.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will always be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, you may contact us at:

📧 Email: ksouq.official@gmail.com